Support
Contact us
Email [email protected] — we usually reply within 2 working days. To help us help you, include the email address of your MindChart account, your device (iPhone, Android or web), and what happened. A screenshot helps.
Common questions
What does MindChart cost?
The free plan never expires: everything you add yourself, every section, reminders, offline and sync, plus a monthly allowance of AI captures, photo reads, voice notes and assistant messages. MindChart Premium removes those limits and adds Plan my day, memory and Google Calendar sync for $4.99 a month or $39.99 a year, with a 7-day free trial. In the app you pay the price the App Store or Google Play shows, in your currency. Details on the pricing page.
How do I add things?
Tap the capture bar and type, paste a message, take a photo of a receipt or invitation, attach a PDF, or hold the mic and speak. You can also share into MindChart from any app, say “Add to MindChart” to Siri, or use the home-screen widgets. MindChart files each thing into the right section.
Which languages does it understand?
English, Arabic (including Lebanese and Arabizi) and French — and sentences that mix them. The app itself is available in all three; change it in Settings → Language.
Something was filed wrong or read wrong.
Open it and fix it, or move it to another section. When MindChart is unsure — a hard-to-read photo, a missing date — it asks you to review instead of filing it. It learns from your corrections.
What is “Plan my day”?
Each morning MindChart fits your open to-dos between your calendar events and flags clashes. Accept the plan to give each to-do its time and reminder. Change the hours or turn it off in Settings → Notifications.
What does the assistant remember about me?
Only lasting facts you tell it, like who someone is or your routines. See, edit or delete them — or switch memory off — in Settings → “What MindChart knows about me”.
How do I share a list or calendar?
Open the section, tap Share and invite people by email as editors or viewers. You can also create a read-only public link and turn it off at any time.
Reminders or notifications are not arriving.
Check that notifications are allowed for MindChart in your phone's settings and switched on in Settings → Notifications, then open the app once so it can register your device.
Can I connect my Google Calendar?
Yes — Settings → Google Calendar. Events sync both ways. You can disconnect at any time; your entries stay.
How do I get a copy of my data?
Sign in at mindchart.io, then Settings → Download backup exports everything. Any section can also be exported as a spreadsheet from its menu on the web.
How do I manage or cancel my subscription?
Subscriptions are handled by the store you bought from. iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. If you subscribed on the web, use Settings → Subscription → Manage subscription at mindchart.io. Cancelling stops the next renewal; you keep access until the end of the paid period.
How do I delete my account?
In the app: Settings → Delete account. Full instructions, and what gets deleted, are on the delete account page.
Questions? Write to [email protected]. · Back to MindChart